Website Terms and Conditions of Use for www.spamaster.co.za

Welcome to Spa Master! Please read the following Terms and Conditions carefully before using our website.

1. Acceptance of Terms

By accessing and using www.spamaster.co.za (“the Website”), you agree to abide by the following Terms and Conditions. If you do not agree with any part of these terms, please refrain from using the Website.

2. Spa Etiquette and Policies

  • Vouchers are valid for three years from the date of purchase.
  • Vouchers are applicable to treatments at the current price; any shortfall is the responsibility of the voucher holder.
  • Booking in advance is recommended, and a 24-hour notice period is required for cancellations or rescheduling.
  • Guests must be older than 16 years unless prior arrangements are made with spa management.
  • Arrival at least 15 minutes before scheduled treatments is advised.
  • Complimentary spa facilities are available 60 minutes before and after scheduled treatments (not applicable for Grooming Treatments).
  • Punctuality is essential; late arrivals may result in a reduction of treatment time.
  • Please bring your bathing costume and ensure mobile phones are switched off during treatments.
  • Prices are subject to change without prior notice, and purchased products are non-refundable.
  • Spa Master is not responsible for theft, damage, loss, or misfortune.

3. Electronic Communications

By using this Website, you consent to electronic communication for all agreements, notices, disclosures, or any other communication, meeting legal requirements.

4. E-Commerce & Privacy

  • The Website sells gift vouchers online, and the use of products is at the purchaser’s risk.
  • Personal information is kept confidential; credit card details are not retained.
  • The Provider is not responsible for security breaches on the User’s electronic device.
  • Delivery costs are covered for main centres; additional fees may apply for other addresses.

5. Damaged Goods and Returns

  • Report damaged or broken items immediately; replacements will be provided.
  • Returns are accepted within 7 days for unopened items; courier costs apply.

6. Online Payment – Virtual Card Services

All online credit card payments are processed by PayGate Online Payment Services. For security policies, visit www.paygate.co.za.

7. Refund and Return Policy

Once a voucher is purchased, no refunds are issued.

8. Updating of Terms and Conditions

Spa Master reserves the right to update these Terms and Conditions; continued use implies acceptance of changes.

9. Copyright and Intellectual Property Rights

All content on the Website is protected by copyright laws; users are not granted any license or rights to the content.

10. Limitation of Liability

The Website and its content are provided “as is,” and the Provider is not liable for any damages incurred while using the Website.

11. Privacy: Casual Surfing

The Website collects aggregated information for statistical purposes, and no personal information is required for casual browsing.

12. Choice of Law

These Terms and Conditions are governed by the laws of the Republic of South Africa, and any disputes will be resolved in the Witwatersrand High Court.

Thank you for visiting Spa Master. If you have any questions, please contact us at hello@spamaster.co.za or +27 11 111 0000.